ace444's Privacy Policy

1Introduction and Scope

ace444 places the highest priority on the privacy of all its users. This privacy policy applies to ace444's website, mobile application, and all related digital services. By using ace444's services, you agree to the terms of this policy.

The purpose of this policy is to clearly inform you about what types of data we collect, how it is used, how long it is retained, and under what circumstances it may be shared with third parties. It is advisable to read this privacy policy alongside ace444's Terms and Conditions, as both together define the overall framework for using your account.

This policy has been prepared in accordance with applicable laws and regulations of Bangladesh, and users will be notified in a timely manner of any changes.

2Types and Sources of Data Collected

ace444 collects the following types of data:

2.1 Registration and Identity Information

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Current address and country
• Chosen username and encrypted password

2.2 Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Mobile banking numbers (bKash, Nagad, Rocket)
• Transaction reference numbers

2.3 Device and Technical Information

• IP address, browser type and version
• Operating system and device model
• Session duration, page visit sequence, and click data
• Data obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history, win/loss records, and balance changes
• Preferred game categories and bonus claim history
• VIP level progress and cashback information

3Purpose of Data Use

ace444 uses the collected data for the following purposes:

• Account management: Verifying registration, confirming identity, and maintaining account security.
• Financial transaction processing: Accepting deposits, processing withdrawals, and crediting bonuses.
• Service improvement: Analysing user experience to improve platform performance.
• Customer support: Resolving issues and answering enquiries via live chat and email.
• Fraud prevention: Detecting unusual activity to keep accounts secure.
• Legal obligations: Maintaining records in accordance with applicable laws and regulations.
• Communication: Notifying users about important service-related announcements, account updates, and relevant offers.

ace444 never sells users' personal data commercially to third parties. Data use is always limited to the scope defined in this policy.

4Data Storage and Security

ace444 applies industry-standard technical and organisational measures to protect user data. All data is transmitted using SSL (Secure Socket Layer) encryption technology, which protects against unauthorised access by third parties.

4.1 Technical Security Measures

• AES-256 encryption applied to data transmission
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Password hashing and salting methods
• Two-factor verification (OTP) system

4.2 Retention Period

All data is retained while an account remains active. After an account is closed, certain data may be retained for a defined period for legal and audit purposes. Once that period ends, data is securely deleted.

5Data Disclosure and Third Parties

ace444 may share user data with third parties only in limited circumstances and for specific purposes.

5.1 Service Provider Partners

Selected third-party service providers for payment processing, technical support, and data analysis may have limited access to data. They are bound by confidentiality agreements with ace444 and may use the data only for the specified tasks.

5.2 Legal Obligations

ace444 may be required to disclose data to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, ace444 always discloses only the minimum data necessary.

5.3 Business Changes

In the event of a merger, acquisition, or business restructuring, user data may be transferred to the new entity. Users will be notified in advance, and the protections of this privacy policy will continue to apply.

6Cookies and Tracking Technologies

The ace444 platform uses cookies and similar technologies to improve user experience and analyse service performance.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and operate core functions. These cannot be disabled.
• Functional cookies: Used to remember language preferences, previous session data, and provide a personalised experience.
• Analytical cookies: Used to analyse page visit statistics and usage patterns. This data is processed in aggregate form.

6.2 Cookie Control

You can limit or disable cookies from your browser settings. However, disabling essential cookies may cause some core functions of ace444 to not work properly.

7User Rights

ace444 grants users the following rights over their own data:

• Right to access: You may request to know what data ace444 holds about you.
• Right to rectification: You may request correction of inaccurate or outdated information in your account.
• Right to erasure: You may request deletion of specific data where there is no legal obligation to retain it.
• Right to restrict processing: You may request that the use of your data be limited in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to the use of your data for specific purposes.

To exercise these rights, contact our support team via live chat or email. ace444 will respond to your request within a reasonable time.

8Minor Users

All ace444 services are strictly for users aged 21 and above. ace444 does not knowingly collect data from minors. The registration process includes an age verification step.

If there is reason to suspect that a minor's data has been collected by mistake, parents or guardians should immediately notify the ace444 support team. Such accounts will be closed without delay and the related data will be deleted. To learn more about responsible gaming, visit our Responsible Gaming page.

9Changes to This Policy

ace444 reserves the right to amend this privacy policy as needed. For significant changes, users will be notified in advance via their registered email or a platform notification.

Continuing to use ace444's services after changes take effect will be considered acceptance of the updated policy. The latest version of the policy will always be available on this page, and the date of the last revision will be noted at the bottom of the page.

For general information about ace444, visit our About Us page, where you can find details about ace444's operations and commitments.

10Contact

If you have any questions, concerns, or requests regarding this privacy policy, contact the ace444 support team through the following:

• Live Chat: Available 24/7 directly through the ace444 website and app
• Email: [email protected]

The ace444 support team provides assistance in both Bengali and English. Privacy-related requests are handled with the highest priority and resolved within a reasonable time.